Help / Support

If the item you have purchased doesn’t work correctly you can follow the next steps to try and resolve the issue.

1. Review the download documentation

In the .zip file you have purchased there is a documentation file with explanations regarding how to work with the code and handle it. Make sure you read carefully through the instructions and try to see if you find the desired solution in that file.

2. I followed all the steps and I still couldn’t solve the problem

Only after you tried all of the above you may send an email to our support team. Please make sure to state the order number that you have purchased in order for us to help you out best. In case you have not followed all the steps first we will not be able to help you until you follow the required steps. Support emails needs to be sent to [email protected]

 
I have other questions / support needs
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